@techreport{oai:ir.ide.go.jp:00033153,
 author = {Sharifah, Suhanah Syed Ahmad and Roy, Rajasingham},
 month = {},
 note = {application/pdf, IAL000400_005, AHMY/34/Aj1},
 title = {Chapter 3: Alternative Dispute Resolution},
 year = {2001}
}