@techreport{oai:ir.ide.go.jp:00032998,
 author = {Sharifah, Suhana Syed Ahmad and Georgy, Mary},
 month = {},
 note = {application/pdf, IAL001700_004, AHMY/347.9/Aj1},
 title = {Part 1 Overview of the Dispute Resolution Mechanism II. Alternative Dispute Resolution (ADR)},
 year = {2002}
}