@techreport{oai:ir.ide.go.jp:00032991,
 author = {Aguiling-Pangalangan, Elizabeth},
 month = {},
 note = {application/pdf, IAL001800_006, AHPH/347.9/Aj1},
 title = {Chapter Two Study on Dispute Resolution Process in Specific Cases Part I: The Consumer's Alternative: Dispute Resolution Process in Consumer Protection},
 year = {2002}
}