@techreport{oai:ir.ide.go.jp:00032961,
 author = {Juwana, Hikmahanto},
 month = {},
 note = {application/pdf, IAL002100_006, AHIO/347.9/Aj1},
 title = {Part II Study on Dispute Resolution Process in Specific Cases. Chapter III. Consumer Dispute Resolution Process},
 year = {2003}
}